Privacy Policy

Effective Date: [18/11/2024]

ZenzWeave ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from www.zenzweave.com (the "Site") or otherwise interact with us (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will post any updates on the Site and update the "Last updated" date. Your continued use of the Services after such changes means you accept the revised Privacy Policy.

2. How We Collect and Use Your Personal Information

Information We Collect Directly from You:

Contact Details: Name, address, phone number, email.
Order Information: Name, billing address, shipping address, payment details, email, phone number.
Account Information: Username, password, security questions.
Shopping Information: Items viewed, added to cart or wishlist.
Customer Support Information: Details you provide when contacting us.

Information We Collect Automatically:

Usage Data: Device information, browser details, IP address, network information, and interaction data through cookies and similar technologies.

Information from Third Parties:

Service Providers: Payment processors, vendors like Shopify, and marketing partners.
Tracking Technologies: Online interactions and engagement data collected through third-party analytics tools.

3. How We Use Your Personal Information

To Provide Services: Process payments, fulfill orders, manage accounts, arrange shipping, and handle returns and exchanges.
Marketing and Advertising: Send promotional communications, tailor advertisements, and improve marketing strategies.
Security and Fraud Prevention: Detect and prevent fraud, and ensure the security of our Services.
Customer Communication: Provide support and improve our Services.

4. Cookies

We use cookies to enhance your experience on our Site, remember your preferences, and analyze site usage. For detailed information about cookies used on Shopify-powered sites, visit Shopify Cookies Policy. You can manage cookie preferences through your browser settings, but disabling cookies may affect your ability to use some features of the Site.

5. How We Disclose Personal Information

We may share your personal information in the following circumstances:

With Service Providers: Payment processors, IT management, data analytics, and customer support.
Business Partners: For marketing and advertising purposes.
With Your Consent: When you direct or consent to the disclosure, such as through social media widgets.
Business Transactions: During mergers, acquisitions, or legal processes.
Legal Obligations: To comply with laws and regulations, and to protect our rights.

6. User-Generated Content

If you post reviews or other content on public areas of the Services, this content becomes public and may be accessible by others. We are not responsible for the privacy of any information you choose to disclose publicly.

7. Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children’s Data

Our Services are not intended for children under 16 years of age. If you believe a child has provided us with personal information, please contact us to request deletion.

9. Security and Retention

We implement reasonable security measures to protect your information, but no method is entirely secure. We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction: Request access to or correction of your personal data.
Deletion: Request deletion of your personal data.
Portability: Request a copy of your personal data in a transferable format.
Opt-Out of Sale or Sharing: In certain jurisdictions, you can opt-out of the "sale" or "sharing" of your personal data.
Limitation and Withdrawal: Limit or withdraw consent for processing sensitive data, if applicable.

To exercise these rights, contact us at zenzweave@gmail.com.

11. Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

12. International Users

Your personal information may be transferred, stored, and processed outside your country, including the United States. We use recognized mechanisms for international data transfers, such as Standard Contractual Clauses, where applicable.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

Email: zenzweave@gmail.com
Address: Shivaji nagar Govandi East, 400043 Mumbai, MH, India