Refund Policy
Refund Policy
1. Eligibility for Refunds
- Time Frame: At Zenzweave, we offer refunds for items returned within 30 days of receipt.
- Condition: To qualify for a refund, items must be unworn, unwashed, and in their original packaging with all tags attached. Customized or altered items are not eligible for refunds.
- Proof of Purchase: A receipt or order confirmation is required for all refund requests.
2. How to Request a Refund
- Request Process: To initiate a refund, please contact our customer service team at zenzweave@gmail.com with your order number and the reason for your return.
- Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or was sent incorrectly.
3. Refund Process
- Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return policy criteria.
- Refund Method: Refunds will be issued to the original payment method. Please allow 5-10 business days for the refund to appear in your account.
- Non-Refundable Items: Items purchased on sale or marked as final sale are not eligible for refunds.
4. Exchanges
- Availability: Exchanges are available for defective or incorrect items only. If you need a different size or color, please return the item and place a new order.
- Process: Follow the return instructions above and specify your desired replacement when contacting us.
5. Defective or Incorrect Items
- Reporting Issues: If you receive a defective or incorrect item, please notify us within 3 days of receipt. We will provide instructions for returning the item at no cost to you.
- Resolution: We will either issue a full refund or send a replacement, based on your preference and availability.
6. Contact Information
- Customer Service: For questions or assistance with refunds, please reach out to us at zenzweave@gmail.com.
7. Policy Updates
- Changes: Zenzweave reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.