Return Policy

Return Policy

1. Eligibility for Returns

  • Time Frame: You can return items within 30 days of receipt for a refund or exchange.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached. Items that have been altered, customized, or are not in their original condition are not eligible for return.
  • Proof of Purchase: A receipt or order confirmation is required to process any returns.

2. How to Initiate a Return

  • Request Process: To initiate a return, please contact our customer service team at zenzweave@gmail.com with your order number and the reason for the return.
  • Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the item is defective or incorrect.

3. Return Process

  • Return Instructions: After contacting us, we will provide you with a return authorization and instructions on where to send the item.
  • Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria.
  • Refund or Exchange: You will receive a refund to the original payment method or an exchange based on your preference, subject to availability.

4. Refunds

  • Processing Time: Refunds will be processed once the returned item has been inspected and approved. Please allow 5-10 business days for the refund to appear on your account.
  • Non-Refundable Items: Items purchased on sale or marked as final sale are not eligible for refunds.

5. Exchanges

  • Availability: Exchanges are only available for defective or incorrect items. If you need a different size or color, please return the item and place a new order.
  • Process: Follow the return instructions provided and specify your desired replacement when contacting us.

6. Defective or Incorrect Items

  • Reporting Issues: If you receive a defective or incorrect item, please notify us within 3 days of receipt. We will provide instructions for returning the item at no cost to you.
  • Resolution: We will either issue a full refund or send a replacement, based on your preference and item availability.

7. Contact Information

  • Customer Service: For any questions or assistance with returns, please contact us at zenzweave@gmail.com.

8. Policy Updates

  • Changes: Zenzweave reserves the right to update or modify this return policy at any time. Any changes will be posted on our website and will apply to all orders placed after the update.