Shipping policy
1. Shipping Methods and Carriers: We partner with Shiprocket to offer various shipping options for your convenience. Shiprocket collaborates with leading carriers such as [India Post, Blue Dart, Delhivery, FedEx, DHL, etc.] to provide reliable delivery services.
2. Processing Time: Orders are typically processed within [1-3 business days] after payment confirmation. During peak seasons or promotional periods, processing times may be extended. You will receive an email notification when your order is processed and ready for shipment.
3. Shipping Rates: Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. Shipping rates will be displayed at checkout, allowing you to review the cost before finalizing your purchase.
4. Delivery Time: Estimated delivery times are as follows:
- Standard Shipping: [3-7 business days]
- Express Shipping: [2-4 business days]
- Next-Day Delivery: [1 business day]
Delivery times are estimates and may vary depending on your location, carrier delays, and other factors.
5. Tracking Your Order: Once your order is shipped, you will receive a tracking number from Shiprocket. You can use this tracking number to monitor the status of your shipment via the Shiprocket tracking portal or the carrier’s website.
6. International Shipping: We offer international shipping to select countries through Shiprocket. International shipping rates and delivery times vary based on your location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
7. Shipping Restrictions: Certain items may be restricted from shipping to specific locations due to size, weight, or other regulations. If an item cannot be shipped to your address, we will notify you and offer options for a refund or alternative solutions.
8. Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us at [zenzweave@gmail.com or 9326506350] within [7] days of receipt. We will work with Shiprocket and the carrier to resolve the issue, which may include providing a replacement or issuing a refund.
9. Address Accuracy: Ensure that your shipping address is accurate and complete before placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
10. Contact Us: For any questions or concerns regarding our shipping policy, please contact us at [zenzweave@gmail.com or 9326506350]. Our customer service team is here to assist you.